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Lack of service and no corrections for there mistakes.

Taylor Morrison - Lack of service and no corrections for there mistakes.
Taylor Morrison - Lack of service and no corrections for there mistakes.
Taylor Morrison - Lack of service and no corrections for there mistakes.
Taylor Morrison - Lack of service and no corrections for there mistakes.
Taylor Morrison - Lack of service and no corrections for there mistakes.
Taylor Morrison - Lack of service and no corrections for there mistakes.
Update by user Aug 07, 2020

showed us on paper what we paid for and did not full fill it . gave us the run around. then year end review and took 8 months to still not get it done or corrected from there mix ups and lack of craftsmanship.

Original review posted by user Aug 07, 2020
At my year-end review we made the list. 12/2019 some issues got resolved in January 2020. However, some didn't get til FEB then march. Finally, got done 0804****. The problem is a couple of major issues are still not corrected.patch work used wrong colors of paint and types of paints.(eggshell,0flat etc.) not once but 3 times. By 3 diff paint companies toolol that and no access to my attic space due to poor craftsmanship and doors are framed incorrectly. The wall moves when shut.lightly also. All this was shown and approved of 4 times to your warranty people. The last one says that paints and stains will mismatch do to age and lots... lol if was done first it wouldn't be an issue now. I am told to deal with it and except the *** looking walls and ceiling in my new home for just over a year and half. Terrible service and sales personnel.

User's recommendation: dont buy new ...

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1 comment
#2194068

Agreed. Very poor craftsmanship and worst customer service! Do not believe their 100% customer satisfaction bs!

ID
#2104462 Review #2104462 is a subjective opinion of poster.
Service
Taylor Morrison Customer Care
Pros
  • Neighbors nice
  • Location
Cons
  • No integrity before or after sale
  • Poor follow-up
  • Service
Loss
$500
Preferred solution
purpose a solution, delivery of solution, apology for lack of service , plus a lil extra for frustrations caused by this . done soon and free of charge.. simple and easy..
Taylor Morrison - Poor workmanship. bast warranty service
Taylor Morrison - Poor workmanship. bast warranty service
We have been in our home for just over a year now. We had so many issues, and the ones we were unable to fix ourselves remain even after numerous calls. In doing our own repairs we found poor workmanship hidden throughout including dangerous electrical issues making us...
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ID
#3656423 Review #3656423 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer
Before I even closed on the purchase of my home at Highland Ranch in the Esplande Community of Clermont, Fl I reported an issue with my garage door. Although the management team assured me that it was ok for me to close on the house because according them they would...
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1 comment
#2194069

They will drag their feet for repairs!

ID
#3655495 Review #3655495 is a subjective opinion of poster.
Service
Taylor Morrison House Construction
Pros
  • Neighbors nice
Cons
  • Lousey hoa management
  • Deceptive trade practices
  • Communication
Preferred solution
Let the company propose a solution

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New Reviewer
Sign a contract November 6 for the house to be completed by May 2022 or June, now they tell me in August while in the same subdivision the other builder builds and complete homes started on the same street at the same time my home started and people already moved in,...
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ID
#3598200 Review #3598200 is a subjective opinion of poster.
Location
Saint Cloud, Florida
Pros
  • Easy online buying
Cons
  • Bathroom no window
  • Window too low
  • Do not deliver ontime
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Racists and treat you according to your budget

They promised to build the house by April , then they extended the date to May , June then July and now they made it to August.Their excuse that they lack some resources though other builder in the same subdivision have already built the houses and their customers moved in. In this subdivision the people are most hispanic and latinos, so very unlikely to sue them! While in other subdivisions , they are on time as the houses are very expensive and the customers are rich and maybe white!

User's recommendation: put terms on what day you need to move in ,

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ID
#3598126 Review #3598126 is a subjective opinion of poster.
Location
Saint Cloud, Florida
Pros
  • Easy online buying
  • Builder manager
  • Finance department
Cons
  • Honoring contract
  • Business tradition of cutting corners
  • Service
New Reviewer

Warranty

I purchased a condo in 2020. Since then my floors have squeaked. TM fixed some spots but refused to complete all the repairs. Horrible company and customer service.

User's recommendation: Don't buy a TM house!

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ID
#3576136 Review #3576136 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Poor warranty work
Preferred solution
MY FLOOR FIXED!!!!!!!!!!!!!!!!!
First, if I could give zero stars I would. My husband and I are building a home for my parents in a 55+ neighborhood, Bonterra which is in Fulshear, Texas. This house was supposed to be done around November or December 2021. As of current, which is May 2022, the house...
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ID
#3562840 Review #3562840 is a subjective opinion of poster.
Location
Aledo, Texas
New Reviewer

My A/C is not working

Ac is not working and many pending items from closing have not been addressed no one returns my emails regarding warranty issues. I have been in this new house and one of the bathrooms drains is very slow, one of the toilets already got clogged. And now the air conditioner is not even working
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ID
#3554801 Review #3554801 is a subjective opinion of poster.
Location
Littleton, Colorado

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Verified Reviewer
New Reviewer
Taylor Morrison - Warning to others.
Update by user Jun 10, 2022

Taylor Morrison still refuses to take care of my visible seam tape throughout the entire house.

Update by user May 05, 2022

They still refuse to address the issue.

Original review posted by user May 05, 2022
No1. Gaps in all the framing, including under headers. 2. Smashed out slab w sledgehammer to "find" (swear to God) the drain for...
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ID
#3545649 Review #3545649 is a subjective opinion of poster.
Cons
  • Incompetent warranty team
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Taylor Morrison - WARRANTY ISSUES
They are refusing to honor my one year new home warranty. I have asked them to fix my floor tile in my home correctly for a year but they have only replaced a few chipped tiles and some were just fixed with epoxy. They even sent a worker that did not know what he was...
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ID
#3493655 Review #3493655 is a subjective opinion of poster.
Location
Winter Park, Florida
I had my 11 mo. walk through. The gentleman I was working with never followed up after he had contractors come so I emailed him serval times, they all went unanswered. Long story short, they never finished my walk through repairs and when I contacted the manager, Lisa...
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ID
#3446102 Review #3446102 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Neighbors nice
Cons
  • Taylor morrison supervisor who promises fixes but never delivers
  • Build quality
  • No integrity before or after sale
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Thank you for your post. We are currently in contract for a new TM home at a 55 plus community in CA. Your statements that they will either ignore your questions or bully you into believing you are the culprit by even questioning motives ,work and contractual verbiage...
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ID
#3386197 Review #3386197 is a subjective opinion of poster.
Location
Santa Cruz, California
Preferred solution
Let the company propose a solution

Pissed

Taylor Morrison - Pissed
This is my 2nd home I've bought in the last 5 years. Water leaks on both and do not follow-up on my concerns. Warranty division socks and all they care about is getting there tickets closed out. I have filled a law suit because being lied to about our not so wood cabinet and my front porch floods when it rains and even watering my grass.

User's recommendation: Don't move in until you get a independent inspection.

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ID
#3366216 Review #3366216 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Taylor Morrison - BEWARE
Don't close until your options are either refunded or completed in full. 3 and a half months and they have only completed 2 of 18 items on exception to close document. The other things done actually are causing more problems and are not what we agreed to on the...
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ID
#3267040 Review #3267040 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Finance department
Cons
  • Poor follow-up
  • Deceptive trade practices
  • Build quality

Customer service

Broken furnace for 10 days, Ive called 5 times, and every time I was told someone would contact me to take care of my problem, and still after 10 days I havent heard from anyone, no calls, no emails, this company SUCKS!

User's recommendation: Stay away.

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ID
#3230199 Review #3230199 is a subjective opinion of poster.
Location
San Jose, California
We purchased a home from TaylorMorrison on April 29th after we had been told since February by there salesperson that we were next in line to sign contract and while we waited over two months they were still writing contracts and we agreed to pay for hurricane impact...
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1 comment
#2144527

Tells ALL!

ID
#3137075 Review #3137075 is a subjective opinion of poster.
Location
Naples, Florida

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